When inspiration hits the last thing you need is trouble with your gear.

We've been there. That's why we feel all creatives deserve professional help the moment they need it.

"Often customers think we outsource tech support but actually all incoming chats and emails and are managed here at our Atlanta, Georgia office by a few of us. 

 We don't have scripts, Live Chat is a real connection with like minded music professionals who want to get you running asap." - Carl H, Tech Support Specialist

Jay Fly Mastering Assure warranty policy provides the most reasonable insurance coverage.

Jay Fly Mastering runs on a small diverse team of highly specialized experts in every department.

Our tech support team includes masters in studio and live engineering, software engineers, music educators, and overall talented musicians and producers.

"We have every Analog / Digital plugins's product and configuration covered. People are amazed to learn that we can still use legacy interfaces like Rosetta and firewire units with newer operating systems and Mac hardware. 

 If it's still supported we'll get your recording sounding professional." - Greg C, Tech Support Specialist

Chat is not done remotely so there's a lot of team focus.

"We keep each other informed by being in the same room with each other and testing new gear when released, even if not by Jay Fly Mastering.

So we're always up to date with the constant audio quality and high-resolution audio sound changes in the music industry." - Chris G, Tech Support Manager

We all know time is valuable especially when in the studio.

Our goal is to clearly and quickly identify issues to your tracks so we can provide the best troubleshooting. Even though the majority of issues are not hardware related, we make sure when quality failures do happen our RMA process is as efficient as possible.

"All Sessions returned for revision go through multiple rounds of audio precision tests to ensure every plugin is correctly tune, Equalize, mixed, master, eq and compression properly to spec." - Carl H

Technical support is free globally for all Jay Fly Mastering users 24 hours, 7 days a week.

11 ½ hours of Live Chat service is available daily on our website Monday-Friday from 7:30 am - 6:30 pm PDT.

When Live Chat is offline questions can be submitted by email on our support page and are typically answered within 48 hours. Support service is closed during weekends.

All mixing and mastering & sessions repairs are done in our studio in Atlanta, GA with a normal turnaround time of 3-5 hours per track. Read about Jay Fly Mastering terms, conditions and policies

Contact Jay Tech Support - Chat and Email Response

Need to speak to an Jay Fly rep? Tech support is free for registered customers only. If our live chat is not available in the lower right corner of your screen, you can submit a ticket through this form.

Get Answers Now - Search the Jay Fly Knowledge base

The support team is constantly updating the knowledge base. 

There you will find answers to many frequently asked questions, troubleshooting articles, tips on recording & instructional videos.

Submit Your Question to Jay Fly Mastering Tech Support