Jay Fly Mastering

All purchases are final 

Refund policy

Last updated [April 29, 2021]

Thank you for your purchase. We hope you are completely satisfied with our products. We apologize if you are not completely satisfied with your purchase. Unfortunately, we do not accept returns or exchanges at this time. If you are not completely satisfied with your purchase for any reason, you may not return it to us for [a full refund/ store credit / an exchange/ a full refund or store credit/ for a full refund or an exchange/ for store credit or an exchange/for a full refund, store credit, or an exchange]. Please see below for more information on our return policy.

RETURNS

Returns on physical or digital items that are purchased will not be accepted. All purchases are final and absolutely no returns will be accepted under any circumstances.

REFUNDS

All purchases are final and refunds will not be issued to any purchasers under any circumstances.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: CustomerSupport@JayFlyMastering.Net  or (770) 282-4532 

REFUND POLICY

SERVICE, PRESETS & TEMPLATES

Due to the nature of Jay Fly Mastering (non-tangible digital goods) products, it is not possible to "return a product". 

We therefore DO NOT offer refunds or exchange after the purchase of templates or presets.

RETURNS FOR APPAREL

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. 

There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at  CustomerSupport@JayFlyMastering.Net 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CustomerSupport@JayFlyMastering.Net and we will send your item.

* Non-Refundable Deposit * A non-refundable 100% deposit is required in advance to Jay Fly Mastering Before process We require at least 48 hours notice before all cancellations and rescheduling. Late fee or rescheduling Fee is $25. We accept credit cards, check, Pay-Pal, Apple Pay, Square and CashApp. All recordings and masters remain the property of Jay Fly Mastering.net until balances are paid in full up front. ©2021 JayFlyMastering LLC.